How do I pre-alert my package?
Go to the Pre-Alert page, fill out the form with your item’s details, and upload your invoice. This helps us clear and process your package faster.
How often do you ship?
We ship 4 times per week by air and once per week by sea. You’ll be notified when your package arrives and is ready for pickup or delivery.
Do I get a tracking number?
Yes, you’ll get a tracking number from the store or courier you purchased from. We do not provide additional tracking on our end.
How do I pay for my package?
You’ll receive an invoice via email or WhatsApp. Payments can be made via bank transfer or in person during pickup or delivery.
Can I request delivery?
Yes! You can request delivery or select a pickup location on the Pre-Alert form.
Do I need to send you the tracking number?
Yes. If your item comes with a tracking number, please include it in your pre-alert. This helps us identify your package faster.
What happens if I don’t pre-alert my package?
It may cause delays in processing and clearing. Pre-alerting helps us prepare for your item before it arrives.
Can I ship personal and business items?
Yes. We accept packages for both personal use and business purposes. Make sure to include invoices for all items.
Do you offer refunds?
Refunds are offered only under specific conditions. Please contact us directly if there is an issue with your delivery.
What items are prohibited?
BANNED ITEMS IN JAMAICA CUSTOMS
🚫 Obscene content: Any form of indecent or obscene materials, including books, pictures, films, or written communications.
🚫 Counterfeit currency: Fake money from any country is strictly forbidden.
🚫 Credit cards: Shipping credit cards without proper ID is not allowed.
🚫 Certain publications: Materials related to magic, cultism, or supernatural arts are banned.
🚫 Firearms and ammunition: Possession or import without a proper license is illegal.
🚫 Toy weapons: Plastic toys or items resembling weapons are also prohibited.
Still have questions?
Feel free to reach out and we’ll get back to you as soon as possible.